ANKHAtelier has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange. Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions.

If you would like to request a return, please send us an email to contact@ankhatelier.com with your email address and order number. Once you have submitted your request, return instructions will be sent to you within 72 hours. Please do not ship your return back without this authorization, as it will not be processed. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender.

No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

Original shipping costs are non–refundable. ANKHAtelier reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

EXCHANGES

Unfortunately, we do not accept exchanges of products. If you would like to order a product in a different color or size, just place a new order, and we will get in contact with you to manage the return of your product.